Support

Questions, ideas or a bug? Email support@albu.me and we'll usually reply within two working days. Some common questions:

How do I add a ticket?

Tap “+” at the top of the album: photograph a paper ticket or boarding pass, or switch to “Type It In” and pick a template. In Settings you can also import trips from Umetrip (.xls) or Flighty (.csv).

How many tickets does the free album hold?

10 of your own tickets; the samples it starts with don't count. The full album lifts the limit for good with a one-time purchase.

I have a new phone. How do I get the full album back?

Sign in with the same Apple ID, open Settings and tap “Restore Purchase”.

I tore off a stub but see no photos

The photo wall finds a trip's photos by when and where they were taken, so it needs:

• access to your photos;
• a date and destination on the ticket;
• location on for the Camera when the photos were taken: in iPhone Settings → Privacy & Security → Location Services → Camera, choose “While Using the App”. Photos taken with it off carry no place and can't be found.

What is an AI redraw? Does it cost anything?

A photographed ticket is redrawn as a clean copy, free for 2 tickets a day per device. After that, or if you'd rather not send photos, tickets are cropped and restored on your iPhone; templates are unlimited and use no redraws.

How do I back up my album?

Turn on Settings → iCloud Sync, and your tickets sync to your iCloud. You can also save it as a file with Export Album, and bring it back on a new phone with Import Album.

How do I delete my data?

Deleting the app deletes everything on your iPhone. If you used iCloud Sync, delete it in Settings → [your name] → iCloud → Manage Storage. See the Privacy Policy.